Shipping & Returns

All online orders are shipped via Canada Post. Customers in the Toronto area who place their order may choose to pick up their order at our downtown office to save on shipping costs. Our office is located at365 Evans Avenue, Suite 202, Toronto, ON, M8Z 1K2 If you wish to have your order picked-up, please advise us at the time you place your telephone order. We will make note of your request and call you when your order is ready for pick up.

* please note: No Walk-Ins Please . We are not set up as a store front. By calling and making an appointment before-hand, you ensure Customer Service will be available to help you, and that your trip is not wasted.

What if I'm not home to receive my package?
If the carrier attempts to make a delivery and no one is home, they may look for a safe place to leave your package, such as a milk box, porch or garage. Otherwise, they'll leave a delivery notice indicating where and when you can pick up your package - typically at your local post office.

Exchanges

How do I exchange a damaged item?
To exchange a damaged item ordered online, you have two choices:

Return your item to LDAO offices.
Simply bring the item(s) you wish to return in its original condition (CDs/DVDs/Videos must be in their original packaging), along with the packing slip (which is your receipt) that came with the order within 30 days of the shipment date. The shipment date of your order can be found on your packing slip.

LDAO Offices are located at:
365 Evans Avenue, Suite 202, Toronto, ON, M8Z 1K2

LDAO can issue you a replacement item. Please note that shipping fees are non refundable. Please note article sets are not returnable.

For our policy, please see our Online Returns: Terms and Conditions.

Return your item to shop.access.ldao.ca

Exchanges
Currently, the only way to exchange an item ordered online is to return it for a full refund by following the steps above, and then place a new order for the item you're interested in. Purchases made online cannot be exchanged at our retail locations. If you received an item you didn't order and were billed for it, please return it for a full refund.

PLEASE NOTE: Electronic gift certificates, the purchase or renewal fee for LDAO memberships are not refundable. Please reference our Online Returns: Terms and Conditions for complete details.

Online Returns: Terms and Conditions

The following items are not returnable:

• Article Sets
• LDAO memberships
• Opened video/DVD (unless damaged)
• Online workshops and courses

I.	Promotional discounts have no cash value and are not refundable.
II.	We reserve the right to verify return product information before issuing a return credit (i.e. confirming damaged product).
III.	We are not responsible for any damage that may occur during the return shipment of your order.
IV.	Unless we made an error in order processing or shipping, return shipping fees will apply. For your convenience, shipping charges will be automatically deducted from your refund amount.

LIMITED WARRANTY - EXCEPT FOR THIS LIMITED PRODUCT WARRANTY, LDAO MAKES NO WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION RESPECTING ANY NEW PRODUCT, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANT ABILITY, FITNESS FOR PURPOSE OR YEAR 2000 COMPLIANCE AND ANY SUCH WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION IS EXCLUDED. LDAO'S SOLE RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO RETURN AND REFUND AS STATED ABOVE AND IN OUR RETURNS POLICY.

LIMITATION OF LIABILITY - IN NO EVENT WILL LDAO BE LIABLE TO CUSTOMER FOR ANY SPECIAL, DIRECT, INDIRECT CONSEQUENTIAL, INCIDENTAL EXEMPLARY OR PUNITIVE DAMAGES, LOSSES, INJURY, COSTS OR EXPENSES OF ANY NATURE RELATED TO ANY PRODUCT. LDAO'S TOTAL LIABILITY FOR ANY CLAIMS, WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE SHALL BE LIMITED TO THE PRICE OF SUCH PRODUCT PLUS CDN$5.00 SHIPPING CHARGES.